Cable and satellite International
CSG Advanced Convergent Platform™ (ACP): proven, pre-integrated customer and billing management for more satisfied customers and a real competitive edge
Your customers get more demanding every day. They expect a great product and consistent, flawless service. CSG ACP gives you the ability to exceed their expectations by connecting all your customer touch points so you can provide the real-time answers they want.
At the back end, ACP’s pre-integrated approach to billing and revenue management gives you the flexibility to scale with ease. The plug-and-play design of our ancillary billing extensions means CSG handles the heavy lifting of syncing all your systems so you can focus on customer satisfaction and business growth.
For more than 30 years, the world’s largest convergent cable and satellite providers have relied on ACP for increased efficiency and agility in an ever-changing market. Many clients have been with us for decades. Each month, we process more than $3 billion in revenue across more than 48 million customer accounts, and support more than 90, 000 service agents who rely on our solutions each day to help them deliver on the promise of stellar service.
CSG ACP: Giving you the power to create a loyalty-inspiring customer experience that will give your company an unbeatable competitive edge
Enhanced Sales Edition (ESE) and Product Catalog
Fast, easy, end-to-end configuration and management for complex service offerings and bundles
We know how important it is to make the most of order and offer management. CSG’s award-winning Enhanced Sales Edition (ESE) gives your business the ability to more easily and effectively define and sell offers and products to your customers. These robust features build a more unified and cohesive way of managing and defining service packages so that every department—from call center staff to marketing to billing—views these packages similarly.
For one client, CSG’s ESE:
- Reduced average call handle times by 29 seconds
- Increased triple play orders by 27 percent
- Deployed the solution in just 60 days
At the heart of our order and offer management engine is the CSG Product Catalog, an easy-to-use, advanced solution that quickly implements product portfolio changes so you can counter competitor offers with immediacy and accuracy.
CSG Product Catalog controls all of the data, rules and processes associated with products, services and bundles—from initial pricing and packaging to provisioning, billing and physical inventory. Its centralization reduces the time and resources required to manage product and price changes, saving you money and getting you to market faster with more relevant offerings.
CSG Advanced Customer Service Representative (ACSR)
360-degree account visibility and access so your reps can deliver the kind of service that makes customers rave
Complaints about customer service can cripple even the strongest company. Today’s consumer is savvy and social. One bad experience amplified can affect the opinions of many.
ACSR gives your service reps the insights and access they need to quickly handle all your customers’ service requests, status inquiries, billing questions, and trouble tickets through a single workstation. More than 90, 000 North American call center agents are already using ASCR to provide advanced customer care, reduce call handle times, and upsell satisfied customers.
Modular, scalable, integrated self-service that reduces operational costs and provides customer convenience
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