Foxtel cable or satellite
If your Foxtel is received via a cable connection there may be a fault within the Telstra cable network.
If your Foxtel is received via a satellite connection, the satellite dish on your roof needs a clear line of sight to the sky to receive the Foxtel signal. Some common obstructions include heavy cloud (wait for weather to clear), or trees or foliage (cut it back or otherwise move it so it's out of the way). If the satellite dish has been moved because of construction, please give us a call.
If none of these are causing a problem, go to
If you only have one Foxtel box or the issue isn't occurring on another box, continue to .
Sometimes, all your box needs is a reboot. If you're in the middle of recording a show, you'll lose it, but the reset won’t delete anything from your iQ planner:
- Reset your Foxtel box by switching the power off at the socket, then pull the power cord out from the back of the box.
- Leave the power disconnected for at least 30 seconds.
- If possible, unscrew both ends of the signal cable that runs between your Foxtel box and the wall plate, blow out any dust that may have built up and screw it back in. If your box has more than one cable, do this one at a time. If you can't unscrew the cable, make sure it's secured tightly.
- Plug the Foxtel power cord back in. Your Foxtel box should turn on and light up.
- The reboot process takes about three minutes and most of our boxes will automatically turn themselves back on. If your box is still showing the red standby light, try turning it on by pressing the Foxtel button at the top of your remote.
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